# IT Infrastructure Quality Management System

A comprehensive QMS template designed for IT departments, managed service providers, and technology infrastructure teams in regulated industries.

## 💻 Designed For

- **Healthcare IT Departments** - Hospital and clinic technology teams
- **Managed Service Providers (MSPs)** - IT service organizations
- **Data Centers** - Colocation and hosting facilities
- **Cloud Operations Teams** - AWS, Azure, GCP management
- **Cybersecurity Teams** - Security operations centers
- **Research Computing** - HPC and scientific computing
- **Compliance-Focused IT** - HIPAA, SOC 2, PCI environments

## 📋 Regulatory Framework

This template supports compliance with:

- **ISO 27001** - Information Security Management Systems
- **SOC 2** - Service Organization Control (Trust Services Criteria)
- **HIPAA Security Rule** - Healthcare information security
- **NIST Cybersecurity Framework** - Security controls and practices
- **PCI DSS** - Payment Card Industry Data Security Standard
- **GDPR** - Data protection requirements (if applicable)
- **FISMA** - Federal information security (government)
- **CIS Controls** - Center for Internet Security benchmarks
- **ITIL** - IT Service Management best practices
- **COBIT** - Governance and management of IT

## Repository Structure

```
├── SOPs/
│   ├── Change-Management/     # Change requests, approvals, implementation
│   ├── Incident-Response/     # Security incidents, outages, escalation
│   ├── Access-Control/        # User provisioning, authentication, authorization
│   ├── Backup-Recovery/       # Backups, disaster recovery, business continuity
│   ├── Security-Operations/   # Vulnerability management, patching, monitoring
│   └── General/               # Document control, training, CAPA
├── Forms/
│   ├── Change-Requests/       # RFC forms, CAB meeting records
│   ├── Incident-Reports/      # Incident tickets, post-mortems, RCA
│   ├── Access-Requests/       # User access, privilege escalation forms
│   ├── Audit-Checklists/      # Security audits, compliance assessments
│   ├── Asset-Inventory/       # Hardware, software, license tracking
│   └── Training/              # Security awareness, competency assessments
├── Policies/                  # IT and security policies
├── Work-Instructions/         # Step-by-step procedures
└── Templates/                 # Document templates
```

## Document Numbering Convention

- **POL-XXX**: Policies
- **SOP-CHG-XXX**: Change Management SOPs
- **SOP-INC-XXX**: Incident Response SOPs
- **SOP-ACC-XXX**: Access Control SOPs
- **SOP-BAK-XXX**: Backup and Recovery SOPs
- **SOP-SEC-XXX**: Security Operations SOPs
- **WI-XXX**: Work Instructions
- **FRM-XXX**: Forms and Records

## 🤖 AI-Powered Assistance

This repository includes **AtomicAI**, your IT infrastructure QMS assistant. Mention `@atomicai` in any issue or pull request to:

- Draft change management and incident response procedures
- Create access control and user provisioning SOPs
- Generate backup and disaster recovery plans
- Develop security policies and procedures
- Create audit checklists and compliance documentation
- Review documents for ISO 27001/SOC 2 compliance

### Example Prompts

- "@atomicai create an SOP for change management with CAB approval workflow"
- "@atomicai draft a security incident response procedure"
- "@atomicai write a user access provisioning and deprovisioning SOP"
- "@atomicai create a disaster recovery plan template"
- "@atomicai develop a vulnerability management procedure"
- "@atomicai create a patch management SOP with testing requirements"

## Getting Started

1. **Establish Governance** - Define IT policies and approval authorities
2. **Implement Change Management** - Configure RFC and CAB processes
3. **Set Up Incident Response** - Create escalation procedures and playbooks
4. **Define Access Controls** - Establish user provisioning workflows
5. **Train Staff** - Security awareness and procedure training

## Key Documents to Create First

1. **Change Management SOP** - RFC, approval, and implementation workflow
2. **Incident Response Procedure** - Detection, containment, recovery, post-mortem
3. **Access Control Policy** - Least privilege, authentication, authorization
4. **Backup and Recovery SOP** - Backup schedules, retention, testing
5. **Vulnerability Management SOP** - Scanning, prioritization, remediation
6. **Patch Management SOP** - Testing, deployment, rollback procedures
7. **Business Continuity Plan** - DR procedures and RTO/RPO targets

## Special Considerations for IT Infrastructure

### Change Management
- Request for Change (RFC) documentation
- Change Advisory Board (CAB) process
- Risk assessment and testing requirements
- Rollback procedures
- Post-implementation review

### Security Operations
- Vulnerability scanning and assessment
- Penetration testing programs
- Security monitoring and SIEM
- Threat intelligence integration
- Incident detection and response

### Access Control
- Identity and access management
- Privileged access management
- Multi-factor authentication
- Access reviews and recertification
- Termination and offboarding

### Business Continuity
- Disaster recovery planning
- RTO/RPO definitions
- Backup verification and testing
- Failover procedures
- Communication plans

---

*This template is maintained by AtomicQMS. For questions, open an issue in this repository.*