223 lines
4.2 KiB
Markdown
223 lines
4.2 KiB
Markdown
# Request for Change (RFC)
|
|
|
|
| Form ID | FRM-CHG-001 | Revision | 1.0 |
|
|
|---------|-------------|----------|-----|
|
|
|
|
---
|
|
|
|
## Change Request Information
|
|
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| RFC Number | RFC-[YYYY]-[####] |
|
|
| Date Submitted | |
|
|
| Requester Name | |
|
|
| Requester Department | |
|
|
| Requester Email | |
|
|
| Requester Phone | |
|
|
|
|
## Change Classification
|
|
|
|
**Change Type:**
|
|
- [ ] Standard (Pre-approved, routine)
|
|
- [ ] Normal (Requires CAB approval)
|
|
- [ ] Emergency (Critical, time-sensitive)
|
|
|
|
**Change Category:**
|
|
- [ ] Hardware
|
|
- [ ] Software/Application
|
|
- [ ] Network
|
|
- [ ] Database
|
|
- [ ] Security
|
|
- [ ] Cloud Infrastructure
|
|
- [ ] Other: _______________
|
|
|
|
**Priority:**
|
|
- [ ] Critical (Must be completed ASAP)
|
|
- [ ] High (Within 1 week)
|
|
- [ ] Medium (Within 2 weeks)
|
|
- [ ] Low (Within 30 days)
|
|
|
|
## Change Description
|
|
|
|
### Summary
|
|
*Provide a brief description of the proposed change (1-2 sentences)*
|
|
|
|
|
|
|
|
### Detailed Description
|
|
*Describe the change in detail, including what will be modified*
|
|
|
|
|
|
|
|
### Reason/Business Justification
|
|
*Why is this change necessary? What business need does it address?*
|
|
|
|
|
|
|
|
## Impact Assessment
|
|
|
|
### Affected Systems
|
|
| System/Application | Environment | Impact Level |
|
|
|-------------------|-------------|--------------|
|
|
| | ☐ Prod ☐ Test ☐ Dev | ☐ High ☐ Med ☐ Low |
|
|
| | ☐ Prod ☐ Test ☐ Dev | ☐ High ☐ Med ☐ Low |
|
|
| | ☐ Prod ☐ Test ☐ Dev | ☐ High ☐ Med ☐ Low |
|
|
|
|
### Affected Users/Groups
|
|
|
|
|
|
### Dependencies
|
|
*List any dependencies on other systems, changes, or external parties*
|
|
|
|
|
|
|
|
## Risk Assessment
|
|
|
|
**What could go wrong?**
|
|
|
|
|
|
**Likelihood of failure:**
|
|
- [ ] Low
|
|
- [ ] Medium
|
|
- [ ] High
|
|
|
|
**Impact if failure occurs:**
|
|
- [ ] Low - Minor inconvenience
|
|
- [ ] Medium - Degraded service
|
|
- [ ] High - Service outage
|
|
- [ ] Critical - Data loss or security breach
|
|
|
|
**Overall Risk Level:**
|
|
- [ ] Low
|
|
- [ ] Medium
|
|
- [ ] High
|
|
|
|
## Implementation Plan
|
|
|
|
### Proposed Change Window
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| Start Date/Time | |
|
|
| End Date/Time | |
|
|
| Estimated Duration | |
|
|
| Maintenance Window Required? | ☐ Yes ☐ No |
|
|
|
|
### Implementation Steps
|
|
| Step | Action | Responsible | Est. Time |
|
|
|------|--------|-------------|-----------|
|
|
| 1 | | | |
|
|
| 2 | | | |
|
|
| 3 | | | |
|
|
| 4 | | | |
|
|
| 5 | | | |
|
|
|
|
### Pre-Implementation Checklist
|
|
- [ ] Backup completed
|
|
- [ ] Stakeholders notified
|
|
- [ ] Test plan documented
|
|
- [ ] Rollback plan documented
|
|
- [ ] Required access/permissions confirmed
|
|
|
|
## Rollback Plan
|
|
|
|
**Rollback Trigger Criteria:**
|
|
*Under what conditions will rollback be initiated?*
|
|
|
|
|
|
|
|
**Rollback Steps:**
|
|
| Step | Action | Responsible | Est. Time |
|
|
|------|--------|-------------|-----------|
|
|
| 1 | | | |
|
|
| 2 | | | |
|
|
| 3 | | | |
|
|
|
|
**Estimated Rollback Time:**
|
|
|
|
## Testing Plan
|
|
|
|
**Test Environment:**
|
|
- [ ] Already tested in Dev
|
|
- [ ] Already tested in Test/Stage
|
|
- [ ] Production verification only
|
|
|
|
**Test Cases:**
|
|
| Test | Expected Result | Pass/Fail |
|
|
|------|-----------------|-----------|
|
|
| | | ☐ |
|
|
| | | ☐ |
|
|
| | | ☐ |
|
|
|
|
## Communication Plan
|
|
|
|
### Notifications Required
|
|
- [ ] End users
|
|
- [ ] Help desk
|
|
- [ ] Management
|
|
- [ ] External parties
|
|
- [ ] None required
|
|
|
|
### Notification Details
|
|
| Audience | Method | Timing | Responsible |
|
|
|----------|--------|--------|-------------|
|
|
| | | | |
|
|
| | | | |
|
|
|
|
## Approvals
|
|
|
|
### Technical Review
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| Reviewer Name | |
|
|
| Date | |
|
|
| Decision | ☐ Approved ☐ Rejected ☐ More Info Needed |
|
|
| Comments | |
|
|
| Signature | |
|
|
|
|
### CAB Review
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| CAB Meeting Date | |
|
|
| Decision | ☐ Approved ☐ Approved w/Conditions ☐ Deferred ☐ Rejected |
|
|
| Conditions (if any) | |
|
|
| CAB Chair Signature | |
|
|
|
|
### Management Approval (if required)
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| Approver Name | |
|
|
| Date | |
|
|
| Signature | |
|
|
|
|
## Post-Implementation
|
|
|
|
### Results
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| Implementation Date | |
|
|
| Actual Start Time | |
|
|
| Actual End Time | |
|
|
| Status | ☐ Successful ☐ Partial ☐ Failed ☐ Rolled Back |
|
|
|
|
### Issues Encountered
|
|
|
|
|
|
### Lessons Learned
|
|
|
|
|
|
### PIR Required?
|
|
- [ ] Yes (Schedule date: _________)
|
|
- [ ] No
|
|
|
|
### Closure
|
|
| Field | Entry |
|
|
|-------|-------|
|
|
| Closed By | |
|
|
| Date Closed | |
|
|
| Final Status | ☐ Successful ☐ Failed |
|
|
|
|
---
|
|
|
|
*Form FRM-CHG-001 Rev 1.0 - Request for Change*
|